Frequently Asked Questions

1. What is Ha'Bria Suga Essence?

Ha'Bria Suga Essence is an ecommerce store that specializes in selling luxurious skin care products. Our top-selling products offer gentle exfoliation and moisturization while indulging in soothing fragrances or invigorating scents.

2. What makes Ha'Bria Suga Essence body scrubs unique?

Our body scrubs are crafted with care to provide a unique value proposition. They offer gentle exfoliation and moisturization, leaving your skin feeling refreshed and rejuvenated. Our scrubs are available in a variety of soothing and invigorating fragrances to enhance your self-care routine.

3. Are all Ha'Bria Suga Essence products non-comedogenic?

Yes, every product in our range is designed to be non-comedogenic, ensuring they won't clog your pores, making them suitable for all skin types, including sensitive and acne-prone skin.

4. Can I return or exchange a product?

At Ha'Bria Suga Essence, we uphold a No Return & No Exchange Policy to ensure the highest standards of product integrity and safety for our customers. Given the natural and organic nature of our products, this policy is crucial for complying with health regulations and maintaining hygiene. We appreciate your understanding and encourage any questions or concerns before purchasing to ensure satisfaction with our skincare solutions.

5. What should I do if I receive a damaged product or there is an error with my order?

If you receive a damaged product or encounter an error with your order, please provide photographic evidence of the product in its original packaging to illustrate the damage or discrepancy. Upon verification, we will promptly replace the affected item(s). In case of order fulfillment errors, we will ensure the correct product(s) are dispatched to you as a matter of priority. Please notify us via email at hassuna@habriasugaessence.com or by contacting us at 470-363-1656 within 24 hours of receiving your order.

6. What is the shipping fee for Ha'Bria Suga Essence products?

Shipping fees are determined directly by the carrier, without the addition of any handling or administrative fees on our part.

7. What happens if my package is stolen or damaged after delivery?

Ha'Bria Suga Essence cannot assume responsibility for any theft or damage to packages left unattended following delivery. We advise customers to ensure the presence of an authorized recipient at the time of delivery. If a package is returned due to the unavailability of an authorized recipient, the customer will be responsible for covering any shipping and handling expenses incurred.

8. How can I ensure accurate delivery of my purchase?

We kindly request that you verify the accuracy of your delivery address, including apartment, suite, floor numbers, and any other relevant details, prior to confirming your order. Please allow 3-5 business days to receive your order. Any additional fees levied by the shipping carrier for address modifications will be the responsibility of the customer. It is essential to clearly specify suite and apartment numbers, along with floor information, to facilitate accurate and efficient delivery.